Most people work with us through email and never log in to their support account. Having a support account merely allows you to check the status of your support tickets and comment on them directly on our support site. Since we never require payment, everyone is welcome to ask us for help at any time. If you paid for AdBlock and get a refund, you are welcome to leave your support account open. A support account is created for you the first time you open a ticket or email us. If you have ever opened a support ticket or sent us an email, then you do have an account in our support system. No account is needed to use AdBlock, whether you pay for it or not. And since payment is always optional, you can continue using AdBlock for free! Thanks again for all your support! We have really appreciated it. If you used PayPal, you can cancel the subscription in your PayPal account.įor all other payment methods send a request to To help us find your payment faster, please include a copy of your receipt or a screenshot of the charge as it appears on your billing statement. If you set up a recurring payment as a contribution or an upgrade for AdBlock Premium and change your mind, it's easy to cancel your subscription. I want to cancel my subscription (recurring payment) If you paid for Premium and need to reinstate it, please see this article: How to redeem your AdBlock Premium upgrade. Then feel free to close it by clicking the "x" on the tab at the top of the page. Please read the contribution page when it opens in case we have new information to share with you. No! Since AdBlock is "pay what you want" software, you're welcome to reinstall it as often as needed without paying again. I paid for AdBlock and now I need to reinstall it. Please note that if you paid more than six months ago, we may not be able to refund your payment. We will try our best to get you a full refund. To receive a refund, please send send your receipt or a screenshot of the charge as it appears on your billing statement to paid more than 60 days ago. If it doesn't say "" it's not our product. If there's an email address or a website on your receipt, please use that to ensure you are contacting the right company. Before contacting us, please check that it says only "AdBlock", "", or "Adblock Inc." on your statement or receipt. After you do, if you have any valid license key in your account, it will be automatically picked up to activate Premium in your AdGuard for iOS app.Īs an alternative, you can just enter a valid license key in the e-mail field leaving password field blank to activate Premium features.Every week we receive hundreds of refund requests for ad blocking products that aren't even ours. You'll be asked to enter your AdGuard Personal account credentials*. Log into your AdGuard personal account via the app: go to AdGuard app → Settings → License screen and tap the Login button there. Use an AdGuard license (you can purchase it at the AdGuard website). You can choose between a monthly, yearly and lifetime subscriptions. All you'll need to do is enter your Apple ID password and confirm the purchase. Just tap the Get Premium plaque anywhere in the app and follow the on-screen instructions. There are two options to activate premium features on AdGuard for iOS app: To see how it works, download the AdGuard app This article covers AdGuard for iOS, a multifunctional ad blocker that protects your device at the system level.
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